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Trust & Safety Manager, EMEA

 

Trust & Safety Manager, EMEA

  • Dublin, Ireland
  • Full-time
  • Community Operations > Trust & Safety

About Pinterest:

Millions of people across the world come to Pinterest to find new ideas every day. It’s where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life they love. As a Pinterest employee, you’ll be challenged to take on work that upholds this mission and pushes Pinterest forward. You’ll grow as a person and leader in your field, all the while helping users make their lives better in the positive corner of the internet.

Our mission at Pinterest is to bring everyone the inspiration to create a life they love. We believe that finding helpful, safe content you can trust is a big part of that mission. This requires the moderation of both the content and the content creators. Trust & Safety performs this essential moderation role at Pinterest to ensure trustworthy connections between Pinners and the inspiration they’re looking for on our platform. 

We’re looking for an empathetic and results-driven manager with experience in leading a small but growing multi-functional team focused on enforcing Pinterest’s Community Guidelines.  The team is responsible for investigating and reviewing sensitive content and communicating with Pinners over email about policies. You’ll work with the other managers inside and outside of the Trust & Safety team to create key performance metrics and hold reviewers and specialists accountable, distribute work with team input, and provide career growth and learning opportunities for your team members. You’ll also collaborate closely with our Policy, Legal and Engineering tools teams to support your team’s goals and daily workflows.

What you'll do:

  • Establish overall EMEA vision, strategy and structure for Trusty & Safety Core Operations
  • Work closely with the Head of Trust & Safety, Trust & Safety Core Ops. Senior Manager, Intellectual Property Ops Manager and other functional leaders in our San Francisco HQ
  • Attract, coach and retain top talent to build the team, wider office and culture
  • Analyze and determine key insights from drivers, trends and operating metrics
  • Report to the Head of Community Operations, EMEA/Pinterest Ireland Site Lead; manage Core Operations; provide secondary coaching support for other the Trust & Safety sub-functions; and partner with other departmental leaders to grow and support Community Operations in the region
  • Handle occasional high risk escalations outside of normal business hours

What we’re looking for: 

  • Proven capability to work with, support and influence cross-functional teams including Product, Policy, Communications and Engineering
  • Experience managing operations for safety content review and investigations
  • Able to independently lead projects and scope, prioritize and execute initiatives
  • A focus on empowering team members and elevating diverse perspectives
  • 3+ years in people leaderships role(s)

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Get to know us:

Our mission

Hear what CEO Ben Silbermann has to say about how Pinterest chooses to do the right thing on the internet.

Supporting our Pinners and Pinployees

Since COVID-19 upended life as we knew it, Pinners began using Pinterest differently than before, and Pinployees have a drastically new set of needs. Learn more about our response to and support of these new priorities, with well-being and self care at the forefront. 

Our commitments to inclusion and diversity

We are listening and acting. Read about the actions Pinterest is taking to increase inclusion and representation on our platform and at our company, and our commitments in support of other organizations. 

Our Employee Resource Groups

Pinterest is home to 10+ ERGs, hear from them on how they're inspiring and staying inspired at Pinterest.

What's new on the platform

Want to stay up to date on what Pinterest is up to? Check out our Newsroom!

We’re looking for all kinds of people


To build an app that’s used and loved by people all around the world, we need a team with all kinds of different perspectives, experiences and backgrounds.

To put it legally: Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. Pinterest policy prohibits unlawful discrimination based on race, color, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), or any other consideration made unlawful by applicable federal, state, or local laws. It also prohibits discrimination based on a perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful. Pinterest is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of Pinterest and prohibits unlawful discrimination by any employee of Pinterest.

Pinterest is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accessibility@pinterest.com.

Pinterest will consider qualified applicants with arrest and conviction records for positions in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Ordinance, and other applicable state or local laws.

Pinterest also participates in the E-Verify program in certain locations, as required by law. See https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf and https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf