Person, Flooring, Wood, Floor, Hardwood, Furniture, Plywood, Couch, Sphere

 

Technical Lead, Zendesk (Contract)

 

Technical Lead, Zendesk (Contract)

  • San Francisco, California, United States
  • Contractor
  • IT

About Pinterest:  

Millions of people across the world come to Pinterest to find new ideas every day. It’s where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life they love. As a Pinterest employee, you’ll be challenged to take on work that upholds this mission and pushes Pinterest forward. You’ll grow as a person and leader in your field, all the while helping users make their lives better in the positive corner of the internet.

 

Do you like using your skills to improve internal business tools? Pinterest is looking for a Technical Lead to help maximize the features and capabilities of Zendesk. You’ll collaborate with a fast-paced team of IT and Business Ops partners to ensure Pinterest has an effective and scalable platform for our business-critical departments. This role will have a direct influence on the company by helping to drive productivity, efficiency and insights for the Sales and Support organizations.  This is an exciting opportunity to join a collaborative, inclusive team that manages a growing Zendesk implementation.

What you'll do:

  • Manage the technical aspects of Zendesk projects from design to implementation
  • Independently execute deliverables: integrations, ETLs, and customization
  • Perform advanced configuration and partner with Business Ops administrators on advanced customization options
  • Collaborate with Business Ops partners to build technical requirements, facilitate User Acceptance Testing (UAT), and release major changes to Zendesk instances
  • Collaborate within the IT systems team to design Zendesk integrations, support software engineers, and conduct Quality Assurance Testing (QA)
  • Research, recommend, and implement Zendesk features and third-party Zendesk partners in order to support enhancements to customer experience
  • Serve as the primary contact for support communications from Pinterest to Zendesk for multiple Zendesk instances

What we're looking for:

  • 5+ years of hands-on technical experience with analyzing, designing, and supporting Zendesk implementations
  • You can recommend, manage, and perform advanced Zendesk configurations
  • You are familiar with Zendesk APIs and can design new integrations
  • You have a strong understanding of other related technologies (SQL, SOAP, HTML, etc)
  • You have experience with Product Development Lifecycle and DevOps Tools like GIT, Jenkins, and JIRA
  • You have experience using BI Tools (ex. Tableau) and integrating with data warehouses (ex. Redshift, Hive, Snowflake)
  • You can interpret and translate business goals into technical specifications as well as deliver thought leadership on Zendesk platform growth
  • You have a business-first approach to building systems and applications. You care about the business impact of your technical work
  • This is a contract position at Pinterest. As such, the contractor who fills this role will be employed either by our staffing partner (ProUnlimited) or by an agency partner, and not an employee of Pinterest
  • All interviews will be scheduled and/or conducted by the Pinterest assignment manager. When a finalist has been selected, ProUnlimited or the agency partner will extend the offer and provide assignment details including duration, benefits options and onboarding details

     

#LI-REMOTE

Apply Now

×
+ Add another education
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Not You?

Thanks for applying to Pinterest! Your application has been received.

Open Opportunities

Technology Partner, Collaboration

IT 1465482 San Francisco California United States San Francisco, California, United States IT IT > IT
We want to become a leader in collaboration, both now during the pandemic and indefinitely as a remote workforce. We’re building a team to help us develop a competitive edge, adding great collaboration to the list of reasons why Pinterest is a gre...

IT Client Platform Engineer (Contract)

IT 1419365 San Francisco California United States San Francisco, California, United States IT IT > IT
We’re looking for a Client Platform Engineer to join the IT organization at Pinterest. You will help maintain our endpoint management, application engineering and administration efforts to optimize and secure our portfolio of end user services. We...

Salesforce Business Systems Analyst, IT Business Systems - Sales Technology (Contract)

IT 1545872 San Francisco California United States San Francisco, California, United States IT IT > IT
About Pinterest:   Millions of people across the world come to Pinterest to find new ideas every day. It’s where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their ins...

Senior Analyst, Learning Management Systems (Contract)

IT 1533048 San Francisco California United States San Francisco, California, United States IT IT > IT
About Pinterest:   Millions of people across the world come to Pinterest to find new ideas every day. It’s where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their ins...

Get to know us:

Our mission

Hear what CEO Ben Silbermann has to say about how Pinterest chooses to do the right thing on the internet.

Supporting our Pinners and Pinployees

Since COVID-19 upended life as we knew it, Pinners began using Pinterest differently than before, and Pinployees have a drastically new set of needs. Learn more about our response to and support of these new priorities, with well-being and self care at the forefront. 

Our commitments to inclusion and diversity

We are listening and acting. Read about the actions Pinterest is taking to increase inclusion and representation on our platform and at our company, and our commitments in support of other organizations. 

Our Employee Resource Groups

Pinterest is home to 10+ ERGs, hear from them on how they're inspiring and staying inspired at Pinterest.

What's new on the platform

Want to stay up to date on what Pinterest is up to? Check out our Newsroom!

We’re looking for all kinds of people


To build an app that’s used and loved by people all around the world, we need a team with all kinds of different perspectives, experiences and backgrounds.

To put it legally: Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. Pinterest policy prohibits unlawful discrimination based on race, color, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), or any other consideration made unlawful by applicable federal, state, or local laws. It also prohibits discrimination based on a perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful. Pinterest is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of Pinterest and prohibits unlawful discrimination by any employee of Pinterest.

Pinterest is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accessibility@pinterest.com.

Pinterest will consider qualified applicants with arrest and conviction records for positions in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Ordinance, and other applicable state or local laws.

Pinterest also participates in the E-Verify program in certain locations, as required by law. See https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf and https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf