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SMB Program Manager, EMEA


SMB Program Manager, EMEA

  • Dublin, Ireland
  • Full-time
  • Sales > US Midmarket & SMB Sales

About Pinterest:  

Millions of people across the world come to Pinterest to find new ideas every day. It’s where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life they love. As a Pinterest employee, you’ll be challenged to take on work that upholds this mission and pushes Pinterest forward. You’ll grow as a person and leader in your field, all the while helping users make their lives better in the positive corner of the internet.

The SMB team is seeking an experienced Program Manager who is passionate about making business operations, tools, and processes more efficient and effective. Responsibilities include collection of business and systems requirements, scoping central processes/tools, driving alignment, automating workflows, and leading the implementation and measurement. The ideal candidate is action-focused, data-driven, and loves breaking down problems and delivering large projects end-to-end. You’ll collaborate across internal teams (sales, product, and marketing) and act as a central data-driven platform manager leading alignment on and execution of operational processes, systems, and workflows for our SMB teams.

Interviews for this role will be conducted in English. Please submit an English language CV. 

What you’ll do:

  • Lead sales process optimization for your market through process mapping, analysis, and redesign
  • Examine process flow to identify opportunities for improvement, estimate impact and investment required, and partner with key stakeholders to define the should-be process
  • Project manage end-to-end process optimization from requirement scoping to implementation
  • Increase understanding and adoption of core and critical processes across key audiences - executives, process owners, and partners
  • Define problem statements and collaborate with technical partners to build solutions that scale
  • Assist with ongoing development of training material for end users
  • Develop reports and dashboards to actively monitor tool usage and identify opportunities for improvement
  • Support analysis and assessment of new tools that can help the team continue to scale and automate processes
  • Surface learnings and best practices to the global Program Management team 

What we’re looking for:

  • 5+ years experience in business / customer operations, technical project management, or program management (specifically within SMB and advertising preferred)
  • Experience with Salesforce and Outreach strongly preferred (Bonus: experience with Medallia and Gong administration)
  • Ability to establish shared goals and drive alignment across multiple stakeholders
  • Experience in project managing the end-to-end delivery of large-scale process redesign or systems implementation
  • Strong analytical skills; experience breaking down ambiguous data problems to deliver insights
  • Ability to meet rigorous deadlines and balance multiple priorities while maintaining high levels of productivity and detail orientation
  • Excellent written and verbal communication skills


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