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SMB Program Manager, EMEA


SMB Program Manager, EMEA

Dublin | Ireland

The SMB team is seeking an experienced Program Manager who is passionate about making business operations, tools, and processes more efficient and effective. Responsibilities include collection of business and systems requirements, scoping central processes/tools, driving alignment, automating workflows, and leading the implementation and measurement. The ideal candidate is action-focused, data-driven, and loves breaking down problems and and delivering large projects end-to-end. You will collaborate across internal teams (sales, product, and marketing) and act as a central data-driven platform manager leading alignment on and execution of operational processes, systems, and workflows for our SMB teams.

What you’ll do:

  • Lead process optimization across process mapping, analysis, and redesign
  • Examine process flow to identify opportunities for improvement, estimate impact and investment required, and partner with key stakeholders to define the should-be process
  • Project manage end-to-end process optimization from requirement scope to implementation
  • Increase understanding and adoption of core and critical processes across key audiences - executives, process owners, and partners
  • Define problem statements and collaborate with technical partners to build solutions that scale
  • Assist with ongoing development of training material for end users
  • Develop reports and dashboards to actively monitor tool usage and identify opportunities for improvement
  • Support analysis and assessment of new tools that can help the team continue to scale and automate processes

What we’re looking for:

  • BA/BS degree in an analytical field (e.g. Business, Mathematics/Statistics, Economics)
  • 2-3 years experience in business operations, process redesign, or technical project management (specifically within SMB and advertising preferred)
  • Experience with Salesforce and Outreach strongly preferred
  • Bonus: Experience with Medallia and Gong administration
  • Experience prioritizing competing priorities
  • Ability to establish shared goals and drive alignment across multiple stakeholders
  • Experience in project managing the end-to-end delivery of large-scale process redesign or systems implementation
  • Strong analytical skills; experience breaking down ambiguous data problems to deliver insights
  • Ability to meet rigorous deadlines and balance multiple priorities while maintaining high levels of productivity and detail orientation
  • Excellent written and verbal communication skills


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