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Salesforce Business Analyst (Contract)

 

Salesforce Business Analyst (Contract)

  • San Francisco, California, United States
  • Contractor
  • Customer Success

About Pinterest:  

Millions of people across the world come to Pinterest to find new ideas every day. It’s where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life they love. As a Pinterest employee, you’ll be challenged to take on work that upholds this mission and pushes Pinterest forward. You’ll grow as a person and leader in your field, all the while helping users make their lives better in the positive corner of the internet.

We’re looking for an experienced and motivated self-starter to identify and drive operational improvement projects across our Global Sales and Service organizations. You will generate systems and workflow improvements that accelerate our ability to move Advertisers through their customer lifecycle and help our global advertisers, big and small, get discovered by millions of people looking for things to plan, buy and do. You’ll improve operational processes across the Pinterest Sales & Service organization. A successful candidate will spearhead tools improvement projects, take a structured and consultative approach to deliver and communicate succinct but well-articulated business requirements, become an expert at driving improvements in Pinterest’s tools ecosystem focused on Salesforce. And have a passion for scaling solutions through process improvements; Salesforce/Service Cloud enhancements and training materials.

What you’ll do:

  • Assist with requirements gathering, testing, and documentation of Salesforce enhancements and projects
  • Assist with ongoing development of Salesforce training material for end users
  • Perform quality assurance for Salesforce projects and enhancements after development is complete
  • Development of reports and dashboards
  • Troubleshoot Salesforce bugs reported by end users
  • Understand Salesforce roles, profiles, permission sets, objects, fields, record types, page layouts, workflows, validations, flows, and process builders

What we’re looking for:

  • 2+ years of experience with Salesforce application
  • Strong analytical skills; experience breaking down ambiguous data problems to deliver insights
  • Ability to meet deadlines and balance multiple priorities while maintaining quality
  • Troubleshoot system issues reported by end users and work with third party vendor to reach resolution
  • Experience rolling out scaled systems & tools projects to cross-functional teams
  • Excellent written and verbal communication skills
  • Bachelor's Degree
  • Bonus: Salesforce.com Certified Administrator
  • Knowledge of digital media buying / advertising
  • This is a contract position at Pinterest. As such, the contractor who fills this role will be employed either by our staffing partner (ProUnlimited) or by an agency partner, and not an employee of Pinterest
  • All interviews will be scheduled and/or conducted by the Pinterest assignment manager. When a finalist has been selected, ProUnlimited or the agency partner will extend the offer and provide assignment details including duration, benefits options and onboarding details

#LI-REMOTE

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Get to know us:

Our mission

Hear what CEO Ben Silbermann has to say about how Pinterest chooses to do the right thing on the internet.

Supporting our Pinners and Pinployees

Since COVID-19 upended life as we knew it, Pinners began using Pinterest differently than before, and Pinployees have a drastically new set of needs. Learn more about our response to and support of these new priorities, with well-being and self care at the forefront. 

Our commitments to inclusion and diversity

We are listening and acting. Read about the actions Pinterest is taking to increase inclusion and representation on our platform and at our company, and our commitments in support of other organizations. 

Our Employee Resource Groups

Pinterest is home to 10+ ERGs, hear from them on how they're inspiring and staying inspired at Pinterest.

What's new on the platform

Want to stay up to date on what Pinterest is up to? Check out our Newsroom!

We’re looking for all kinds of people


To build an app that’s used and loved by people all around the world, we need a team with all kinds of different perspectives, experiences and backgrounds.

To put it legally: Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. Pinterest policy prohibits unlawful discrimination based on race, color, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), or any other consideration made unlawful by applicable federal, state, or local laws. It also prohibits discrimination based on a perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful. Pinterest is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of Pinterest and prohibits unlawful discrimination by any employee of Pinterest.

Pinterest is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accessibility@pinterest.com.

Pinterest will consider qualified applicants with arrest and conviction records for positions in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Ordinance, and other applicable state or local laws.

Pinterest also participates in the E-Verify program in certain locations, as required by law. See https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf and https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf