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Merchant Operations Manager

 

Merchant Operations Manager

Chicago | Illinois | United States

The Advertiser Operations and Strategy team accelerates revenue from ads and quality ad content on Pinterest via automation, operational and strategic guidance. The team achieves this vision by helping merchants and advertisers activate, optimize, and increase their advertising footprint on Pinterest. Members of the team are strongly cross-functional, sitting between sales, operations, product, and engineering. In this position, they understand, automate, and scale scross-functional workflows and processes. In 2020, a new team is being set up from scratch within Advertiser Operations and Strategy to work on merchant verification. The team will be made up of technical specialists who will identify, verify, and onboard trustworthy merchants. The Merchant Operations Manager role will lead this multi-location, global team and will report directly to the Head of Global Advertiser Operations and Strategy. The right candidate will be an experienced people manager who can strategize with senior leaders, understands tech, loves to coach and develop individuals, and is an energetic, passionate and strategic voice and partner with the Sales and Product leadership teams. This is a multi-faceted, fast-paced job in a start-up environment so flexibility, data-driven mindset, a strong work ethic, and a good sense of humor are a must.

What you'll do:

  • Advance the strategy and execution of the merchant verification and onboarding process, partnering with sales, operations, product, and engineering to ensure that we release the best quality, most impactful products and processes
  • Take a data-driven approach to help understand and influence the customer experience, the business impact of our customers and ease of executing our products
  • Become a trusted partner for our product and engineering teams understanding how your team can help contribute to driving our overall mission
  • Manage and communicate processes and metrics to senior executives to drive impact, transparency, and credibility
  • Manage and coach your team to have big results through career, skill and personal development

What we're looking for:

  • 4+ years of work experience in management consulting, operations, or corporate strategy
  • 2+ years of people management experience, ideally managing large teams of technical ICs
  • A solid technical foundation, with the ability to understand technically complex and sophisticated products and processes
  • A structured and detail-oriented thinker. You’re as comfortable solving conceptual problems and creating frameworks to refine a team’s thinking as you are getting into the weeds to understand how things work.
  • Strong communication skills. You can move seamlessly between conversing with engineers or frontline ops employees and lead presentations with senior executives.
  • Entrepreneurial self-starter. You thrive in a fast-moving environment and are independently capable of seeking information, corralling resources, and delivering results without waiting for direction
  • Bachelor’s degree required, MBA strongly preferred

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