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Law Enforcement & Government Operations Manager, Trust & Safety

 

Law Enforcement & Government Operations Manager, Trust & Safety

San Francisco | California | United States

We’re looking for a resilient, empathetic, and results-driven manager  to help us keep Pinners safe and happy on Pinterest. You'll manage a lean but committed team that answers government and legal requests, responds to Pinner questions about our policies, and reviews content that might violate Pinterest’s Community Guidelines. You’ll also get familiar with our escalation procedures, test and improve our tools and best practices, provide relevant context and feedback to teams building new features, and build relationships with the other teams who help keep Pinterest safe. 

What you’ll do:

  • Be the main point of contact for all things Law Enforcement and Government Operations related
  • Distribute work, on-call schedules, conference, and holiday coverage
  • Provide career growth advice, coaching, and constructive feedback to your team members
  • Create long-term strategies and short-term solutions for operational processes, tools, and policy gaps
  • Protect user data during review and process incoming government data requests, legal requests and escalations
  • Educate outside partners on how Pinterest works, from onsite functionality to our content guidelines and legal policies
  • Review content and accurately assess for compliance with content guidelines
  • Collaborate on strong policies and strategies to fight abuse

What we’re looking for:

  • Previous people management experience
  • Previous experience in Trust & Safety
  • Previous experience with legal or content review (think government removal requests, law enforcement requests, or other legal review)
  • Self-motivated and hard-working (both individually and with a small team) with the ability to think and communicate clearly and calmly under pressure
  • Be comfortable with gray areas and ambiguity, but also with making tough calls based on policy
  • Willingness to learn complex policies quickly with curiosity and openness
  • Comfortable with viewing disturbing content and discussing difficult subjects clearly and calmly
  • Ability to remain detail oriented during long periods of focus
  • Knowledge and experience related to data protection legislation and online investigations
  • Fluent in English, but additional fluency in German or Russian a plus!

#LI-LW1

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