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IT Ops Associate

 

IT Ops Associate

Dublin | Ireland

The IT Operations team at Pinterest solves problems in innovative and creative ways, and this role is an opportunity to have a big impact. You’ll join a team whose mission is to provide joy through frictionless support that is globally consistent. As an IT Operations Lead, you will be responsible for mentoring and leading a team that is solving issues for a company that is scaling at an incredible rate. This includes creating solutions that are globally consistent across 5 continents, with a nimble team that is excited about implementing the best answer and has little to no tech dept.

What you’ll do:

  • Escalation point for the IT Ops helpdesk Lead Technicians
  • Brainstorm, create and modify new and current IT ops helpdesk processes
  • Improve productivity and increase/maintain the morale of IT Ops helpdesk technicians
  • Work hand in hand with IT ops helpdesk managers to create a cohesive environment for all employees on the helpdesk
  • Determine gaps in our EMEA support model and strategize potential protocols and standards to address them 

What we’re looking for:

  • Motivated team player capable of working independently when necessary
  • Project focused thinker, who is able to think on a high level and work with team members to comprehend multi-faceted projects
  • Strong technical background in Macintosh computer troubleshooting
  • Strong customer service skills, including VIP support
  • Ability to multitask and work well under pressure
  • Ability to travel domestically and or internationally

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