Person, Flooring, Wood, Floor, Hardwood, Furniture, Plywood, Couch, Sphere


Help Center Content Strategist


Help Center Content Strategist

San Francisco | California | United States

We’re looking for a talented Help Center Content Strategist with a passion for Pinterest to join our User Education team. You’ll be responsible for managing Pinterest’s Help Center—the first place millions of people go to get support on Pinterest. You’ll have the opportunity to make a global impact by shaping the way people learn about the product and get help when they need it.

What you'll do:

  • Keep the Help Center up-to-date with new product launches and changes and test, measure, and iterate your way to excellent self-service content
  • Build clear and transparent communication channels to align internal stakeholders and delivery teams
  • Establish effective cross-functional processes to anticipate, understand, prioritize and meet user and stakeholder needs to scale our self-support operations
  • Leverage data, insights, and user feedback to improve Help Center content and the product experience
  • Work with members of our support, product, localization, engineering and partnerships teams to improve our support and product experience

What we’re looking for:

  • 3+ years experience writing for the web
  • Familiarity with content strategy, content design, or information architecture concepts
  • Curiosity and comfort with ambiguity in a fast-paced environment with shifting priorities
  • Ability to identify, prioritize and resolve issues quickly and independently
  • Strong work ethic, exceptional judgment and impeccable integrity 


Apply Now

Not You?

Thank you

Recommended Jobs

IT Ops Associate

Dublin Ireland Dublin, Ireland IT IT > IT
The IT Operations team at Pinterest solves problems in innovative and creative ways, and this role is an opportunity to have a big impact. You’ll join a team whose mission is to provide joy through frictionless support that is globally consistent....

Fullstack Engineer, Content Growth

San Francisco California United States San Francisco, California, United States Engineering Engineering > Eng
The growth team is dedicated to making Pinterest the best destination for billions of people around the world to discover and collect inspiration everyday.  We're looking for a strong candidate to work across all parts of our core product to ident...

Senior Localization Program Manager, Websites

San Francisco California United States San Francisco, California, United States International Sales and Partnerships > International
Localization at Pinterest is not just responsible for translation, but for cultural adaptation of everything related to the experience with Pinterest product, websites and marketing assets to provide Pinners with an experience that feels local. We...

Strategic Partner Manager, Nordics

Berlin Berlin Germany Berlin, Germany International Sales and Partnerships > International
We want to make sure that Pinners everytime, everywhere find content on Pinterest that helps them create a life they love. As a Strategic Partner Manager, Nordics, you will work directly with brands, publishers and creators in Sweden, Norway and D...