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Customer Operations, Team Lead

 

Customer Operations, Team Lead

San Francisco | California | United States

We consider businesses our customers on Pinterest, as they play a big role in providing the content that helps people discover and save the things they love. We’re looking for a motivated self-starter to join our Customer Operations team and help our global customers, big and small, get discovered by millions of people looking for things to plan, buy and do. You’ll work directly with our customers to answer questions, solve problems, and you’ll take the insights you gain to our product and engineering teams to help make Pinterest even better. The work you do will drive a better user experience for our customers and ensure that Customer Operations is connected to the direction of our growing product. 

What you’ll do:

  • Lead, manage and develop Product Specialists who are responsible for supporting customers to unblock issues with Pinterest’s business products suite 
  • Holistically own your Pinterest product areas; accountable for strategic initiatives and overall performance of product areas
  • Coach Product Specialists to identify product limitations, feature enhancements and develop insights to improve user experience. 
  • Responsible for executing, measuring and sharing results for Pinterest product areas
  • Serve as a strong cross-functional leader to facilitate successful execution of product launches, regress bugs and develop localized product strategy
  • Leverage areas of expertise to improve the effectiveness of Customer Operations support 

What we’re looking for:

  • BS/BA degree required
  • 5+ years of work experience, with 1-2 years of people management experience 
  • Ability to operate independently and demonstrate strong decision making. Know when to escalate and seek appropriate support  
  • Experience leading and owning cross functional projects, advocating, negotiating and driving results. 
  • Excellent communication skills with the ability to thrive in a fast paced, dynamic environment
  • Experience with triaging and troubleshooting technical products / platforms (ex. ad networks, Google Analytics, conversion tracking, APIs) for business customers with a client service mindset
  • Working knowledge of web development and common web publishing and e-commerce software; HTML, CSS and JS. Experience with SQL, Python (Drupal, REST, OAuth, Postman or other API support experience is a plus)
  • Passion for Pinterest’s mission, supporting businesses and improving the product experience

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