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Customer Operations, Product Specialist (SF)

 

Customer Operations, Product Specialist (SF)

San Francisco | California | United States

We consider businesses our customers on Pinterest as they play a big role in providing the content that helps people discover and save the things they love. We’re looking for a motivated self-starter to join our Customer Operations team and help our global customers, big and small, get discovered by millions of people looking for things to plan, buy and do. You’ll work directly with our customers to answer questions, solve problems, and you’ll take the insights you gain to our product and engineering teams to help make Pinterest even better. The work you'll do will drive a better user experience for our customers and ensure that Customer Operations is connected to the direction of our growing product. 

What you’ll do:

  • Support customers with solutions to unblock issues with Pinterest’s business products suite
  • Be the subject matter expert for your Pinterest product area(s) 
  • Represent the voice of businesses and develop insights to improve user experience
  • Identify product limitations, features and perform data analysis to size, prioritize and shape business cases for product and sales process enhancement
  • Partner with product and engineering teams to facilitate successful execution of product launches, regress bugs and develop localized product strategy.
  • Develop internal tools, processes and workflows to automate or improve products and services

What we’re looking for:

  • BS/BA degree required
  • At least 2-3 years of experience in a support role. Experience working with product management is a plus 
  • Ability to thrive in a fast paced, dynamic environment
  • Experience leading and owning cross functional projects that improve user experience or solve a problem within workflows tooling or user support
  • Excellent communication skills. Experience advocating, negotiating and driving results with the ability to comfortably interact with cross-functional partners, sales and clients. 
  • Experience with triaging and troubleshooting technical products / platforms (ex. ad networks, Google Analytics, conversion tracking, APIs) for business customers with a client service mindset
  • Working knowledge of web development and common web publishing and e-commerce software; HTML, CSS and JS
  • Experience with SQL, Python. Nice to have: Drupal, REST, OAuth, Postman or other API support experience
  • Data analysis skills to frame and break apart large business problems and effectively build business cases to advocate technical solutions

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