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Customer Operations, Product Specialist (SF)

 

Customer Operations, Product Specialist (SF)

San Francisco | California | United States

About Pinterest:

Millions of people across the world come to Pinterest to find new ideas every day. It’s where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life they love. As a Pinterest employee, you’ll be challenged to take on work that upholds this mission and pushes Pinterest forward. You’ll grow as a person and leader in your field, all the while helping users make their lives better in the positive corner of the internet. We consider businesses our customers on Pinterest as they play a big role in providing the content that helps people discover and save the things they love. We’re looking for a motivated self-starter to join our Customer Operations team and help our global customers, big and small, get discovered by millions of people looking for things to plan, buy and do. You’ll work directly with our customers to answer questions, solve problems, and you’ll take the insights you gain to our product and engineering teams to help make Pinterest even better. The work you'll do will drive a better user experience for our customers and ensure that Customer Operations is connected to the direction of our growing product. 

What you’ll do:

  • Support customers with solutions to unblock issues with Pinterest’s business products suite
  • Be the subject matter expert for your Pinterest product area(s) 
  • Represent the voice of businesses and develop insights to improve user experience
  • Identify product limitations, features and perform data analysis to size, prioritize and shape business cases for product and sales process enhancement
  • Partner with product and engineering teams to facilitate successful execution of product launches, regress bugs and develop localized product strategy.
  • Develop internal tools, processes and workflows to automate or improve products and services

What we’re looking for:

  • BS/BA degree required
  • At least 2-3 years of experience in a support role. Experience working with product management is a plus 
  • Ability to thrive in a fast paced, dynamic environment
  • Experience leading and owning cross functional projects that improve user experience or solve a problem within workflows tooling or user support
  • Excellent communication skills. Experience advocating, negotiating and driving results with the ability to comfortably interact with cross-functional partners, sales and clients. 
  • Experience with triaging and troubleshooting technical products / platforms (ex. ad networks, Google Analytics, conversion tracking, APIs) for business customers with a client service mindset
  • Working knowledge of web development and common web publishing and e-commerce software; HTML, CSS and JS
  • Experience with SQL, Python. Nice to have: Drupal, REST, OAuth, Postman or other API support experience
  • Data analysis skills to frame and break apart large business problems and effectively build business cases to advocate technical solutions

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We’re looking for all kinds of people


To build an app that’s used and loved by people all around the world, we need a team with all kinds of different perspectives, experiences and backgrounds.

To put it legally: Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. Pinterest policy prohibits unlawful discrimination based on race, color, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), or any other consideration made unlawful by applicable federal, state, or local laws. It also prohibits discrimination based on a perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful. Pinterest is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of Pinterest and prohibits unlawful discrimination by any employee of Pinterest.

Pinterest is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accessibility@pinterest.com.

Pinterest will consider qualified applicants with arrest and conviction records for positions in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Ordinance, and other applicable state or local laws.

Pinterest also participates in the E-Verify program in certain locations, as required by law. See https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf and https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf