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Business Process Manager

 

Business Process Manager

  • Full-time
  • Customer Success

About Pinterest:

Millions of people across the world come to Pinterest to find new ideas every day. It’s where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life they love. As a Pinterest employee, you’ll be challenged to take on work that upholds this mission and pushes Pinterest forward. You’ll grow as a person and leader in your field, all the while helping users make their lives better in the positive corner of the internet.

We’re looking for an experienced and motivated self-starter to identify and drive operational improvement projects across our Global Sales and Service organizations. You will generate systems and workflow improvements that accelerate our ability to move Advertisers through their customer lifecycle and help our global advertisers, big and small, get discovered by millions of people looking for things to plan, buy and do. You’ll work directly with global leadership on improving our operational excellence to drive both increases in effectiveness and efficiency. You’ll use strategic thinking and technical systems expertise to make recommendations to improve our Sales and Service operations, influence product and engineering roadmaps, and work directly with leadership and frontline sales/service teams to help make Pinterest even better.

What you’ll do:

  • Identify and lead cross-functional global strategic initiatives to improve the operational excellence of Pinterest Sales and Service organization
  • Focus on ways to scale operations, increase effectiveness and drive efficiency with alignment and adoption with sales/service teams
  • Identify operational pain points; use data to size, prioritize and recommend solutions
  • Recommend & lead processes changes, systems, and workflow automation to improve the speed and quality of advertiser experience working with our Sales and Service teams
  • Manage projects with the support of an IT team for implementation, testing, and deployments

What we’re looking for:

  • 5+ years of relevant experience on improving the execution for organizations via systems improvement, analytical analysis and strategy. Able to understand operational needs and work with data to identify trends and develop solutions
  • Ability to clearly and consistently work side-by-side across functions and departments synthesizing multiple points of view, and influencing leaders and peers to execute a coherent action plan. Thrive in a fast-paced, dynamic environment and is a genuinely collaborative team player
  • Ability to manage through ambiguous and subjective situations, including balancing strategic orientation and operational efficiency to ensure we deliver what is “right” for the customer
  • Comfortable working with data and making data-driven decisions. Ability to think both creatively and critically, willing to think outside the box and challenge the status quo
  • Prior experience with business process workflows and cross organizational change management with one or more common enterprise software solutions like Salesforce, Service Cloud, & or ZenDesk
  • Passion for Pinterest’s mission, supporting businesses and improving the product experience
  • Strong preference for past roles in management/strategy consulting, investment banking, corporate strategy, business operations, sales operations or systems operations.
  • Bachelor’s degree; MBA grad preferred

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Get to know us:

Our mission

Hear what CEO Ben Silbermann has to say about how Pinterest chooses to do the right thing on the internet.

Supporting our Pinners and Pinployees

Since COVID-19 upended life as we knew it, Pinners began using Pinterest differently than before, and Pinployees have a drastically new set of needs. Learn more about our response to and support of these new priorities, with well-being and self care at the forefront. 

Our commitments to inclusion and diversity

We are listening and acting. Read about the actions Pinterest is taking to increase inclusion and representation on our platform and at our company, and our commitments in support of other organizations. 

Our Employee Resource Groups

Pinterest is home to 10+ ERGs, hear from them on how they're inspiring and staying inspired at Pinterest.

What's new on the platform

Want to stay up to date on what Pinterest is up to? Check out our Newsroom!

We’re looking for all kinds of people


To build an app that’s used and loved by people all around the world, we need a team with all kinds of different perspectives, experiences and backgrounds.

To put it legally: Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. Pinterest policy prohibits unlawful discrimination based on race, color, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), or any other consideration made unlawful by applicable federal, state, or local laws. It also prohibits discrimination based on a perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful. Pinterest is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of Pinterest and prohibits unlawful discrimination by any employee of Pinterest.

Pinterest is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accessibility@pinterest.com.

Pinterest will consider qualified applicants with arrest and conviction records for positions in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Ordinance, and other applicable state or local laws.

Pinterest also participates in the E-Verify program in certain locations, as required by law. See https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf and https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf