Customer Operations, Support Specialist

Remote
Regular
Sales – Global Sales Solutions
2083893
Two women posing in front of a green screen.
Two women sitting at a table in a group setting.
Decorative light letters that spell PINS with a woman sitting on the floor next to them.
View of conference attendee from behind wearing a grey hat.
Decorative light letters that spell PINS.
A lush office patio with furniture overlooking a neighborhood in the city.
Various flyers for women's groups at Pinterest.
A view of Pinterest Toronto office common area.
A colorful art installation.

About Pinterest:  

Millions of people across the world come to Pinterest to find new ideas every day. It’s where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life they love. In your role, you’ll be challenged to take on work that upholds this mission and pushes Pinterest forward. You’ll grow as a person and leader in your field, all the while helping Pinners make their lives better in the positive corner of the internet.

We consider businesses our customers on Pinterest, as they play a big role in providing the content that helps people discover and save the things they love. We’re looking for a motivated self-starter to join our Customer Operations team and help our global partners, big and small, get discovered by millions of people looking for things to plan, buy and do. You’ll work directly with our advertisers  to answer questions, solve problems, and you’ll take the insights you gain to our product and engineering teams to help make Pinterest even better. The work you will do will drive a better user experience for our customers and ensure that Customer Operations is connected to the direction of our growing product. 

What you’ll do:

  • Manage technical support issues on a daily basis, including verifying issues, isolating and diagnosing the problem and resolving the issue across Pinterest’s business products suite
  • Assist clients in the adoption of new products 
  • Handle escalations from outsourced vendors 
  • Partner with Product Specialists to represent the voice of businesses 
  • Perform bug triaging and partner with ENG to resolve customer issues 

What we’re looking for:

  • 1+ years experience working in a support role
  • Experience with triaging and troubleshooting technical products / platforms (ex. ad networks, Google Analytics, conversion tracking, APIs) for business customers with a client service mindset
  • Strong communication skills with the ability to comfortably interact with cross-functional partners
  • Working knowledge of web development and common web publishing and e-commerce software; HTML, CSS, SQL.
  • Passion for Pinterest’s mission, supporting businesses and improving the product experience
  • Ability to thrive in a fast paced, dynamic environment
  • Nice to have: working knowledge of web development and common web publishing and e-commerce software; Python, Kibana/Elastic search, Linux/Mac terminal

#LI-AT6

#LI-REMOTE

Our Commitment to Diversity:

At Pinterest, our mission is to bring everyone the inspiration to create a life they love—and that includes our employees. We’re taking on the most exciting challenges of our working lives, and we succeed with a team that represents an inclusive and diverse set of identities and backgrounds.

We’re growing rapidly throughout Latin America and Mexico! Check out our open positions and learn more about Pinterest’s exciting opportunities in these regions.

It all starts here.
Meet the people behind the product.

Mar Camps

“Pinterest has provided me with the opportunity to grow as a recent graduate. Being a Pinployee means being surrounded by peers who want to uplift and uplevel you, with an endless amount of mentors. This cycle of mentorship is what inspires me to be a better person both personally and professionally.”

—Autumn Rose Vargas,
Junior Account Manager, Sales

“Joining Pinterest without leaving my kitchen has been a peculiar and incredible ride. With all the tools in place for success as a new Pinployee, I was able to hit the ground sprinting, even in this new, fully remote world. Pinterest has a start up feel – a lot has yet to be defined, nothing is set in stone, and you can be a key part of shaping future strategies, structures and even product features that will truly impact the company’s growth. I feel comfortable bringing my whole self to work, and can learn and develop with a diverse and talented team/community.”

—Mar Camps,
Partner Manager

Headshot of Monica Climaco, Recruiting Coordinator Lead

“One of my favorite things about life at Pinterest is how discovery and exploration are honored, respected, and celebrated. Much like the experience a Pinner might have using the app, I get the chance to appreciate and live out the processes of asking questions, seeking new ways of doing things, trying something out, which then leads me to something else, and another, and another… all in the spirit and with the purpose of bringing people inspiration to create a life they love!”

—Monica Climaco,
Recruiting Coordinator Lead

Ashley Guzman, Technical Recruiter

“In Recruiting, our product is people – the talent that will be making decisions and writing the many lines of code behind the inspiring experience that Pinners see daily. I love helping connect a candidate to a role where they can use their unique set of experiences, passion, and background to help Pinners create a life they love. I’m especially inspired every day by the opportunity to not only change a candidate’s career, but change their life by placing them in their dream job. I believe that happy candidates lead to happy Pinployees which leads to happy Pinners.”

—Ashley Guzman,
Technical Recruiter

Deepak Agarwal, Head of Content & Discovery

“A major benefit of working at Pinterest is our data. More than 300 billion Pins are saved each month by 450+ million people. This data powers a sophisticated search system, and our content organization produces strong engagement. Pinterest is one of the only places where people don’t mind seeing ads, since they facilitate inspiration to action, making Pinner’s goals more tangible.”

—Deepak Agarwal,
Head of Content & Discovery

Learn more from Deepak