Customer Operations, Product Specialist

San Francisco, CA, US | New York, NY, US
Regular
Sales – Global Sales Solutions
1909517
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About Pinterest:  

Millions of people across the world come to Pinterest to find new ideas every day. It’s where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life they love. In your role, you’ll be challenged to take on work that upholds this mission and pushes Pinterest forward. You’ll grow as a person and leader in your field, all the while helping Pinners make their lives better in the positive corner of the internet.

We consider businesses our customers on Pinterest, as they play a big role in providing the content that helps people discover and save the things they love. We’re looking for a motivated self-starter to join our Customer Operations team and help our global partners, big and small, get discovered by millions of people looking for things to plan, buy and do. You’ll work directly with our customers to answer questions, solve problems, and you’ll take the insights you gain to our product and engineering teams to help make Pinterest even better. The work you will do will drive a better user experience for our customers and ensure that Customer Operations is connected to the direction of our growing product. 

What you’ll do:

  • Support customers with solutions to unblock issues with Pinterest’s business products suite
  • Own the end to end support experience for your assigned product(s)
  • Represent the voice of the customer and develop insights to improve user experience
  • Identify product limitations, features and perform data analysis to size, prioritize and shape business cases for product and sales process enhancement
  • Partner with product and engineering teams to facilitate successful execution of product launches, regress bugs and develop localized product strategy
  • Responsible for ticket quality within product area, managing internal and external Help Centers,  and providing ongoing education within Customer Ops

What we’re looking for:

  • Experience in a customer support role. Working with product management is a plus 
  • Ability to lead and own cross functional projects (ie PM, ENG, Sales) that improve user experience or solve a problem within workflows tooling or user support. 
  • Comfortable interacting with cross-functional partners, sales and clients and advocating, negotiating and driving results 
  • Experience with triaging and troubleshooting technical products / platforms (ex. ad networks, Google Analytics, conversion tracking, APIs) for business customers with a client service mindset
  • Data analysis skills to frame and break apart large business problems and effectively build business cases to advocate technical solutions
  • Working knowledge of web development and common web publishing and e-commerce software; HTML, CSS and JS
  • Experience with SQL, Python. Nice to have: Drupal, REST, OAuth, Postman or other API support experience

#LI-LM2

#REMOTE

We’re growing rapidly throughout Latin America and Mexico! Check out our open positions and learn more about Pinterest’s exciting opportunities in these regions.