IT Ops Lead Technician (Contract)

San Francisco, CA, US
Contractor
IT
1865679
Two women posing in front of a green screen.
Two women sitting at a table in a group setting.
Decorative light letters that spell PINS with a woman sitting on the floor next to them.
View of conference attendee from behind wearing a grey hat.
Decorative light letters that spell PINS.
A lush office patio with furniture overlooking a neighborhood in the city.
Various flyers for women's groups at Pinterest.
A view of Pinterest Toronto office common area.
A colorful art installation.

About Pinterest:  

Millions of people across the world come to Pinterest to find new ideas every day. It’s where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life they love. In your role, you’ll be challenged to take on work that upholds this mission and pushes Pinterest forward. You’ll grow as a person and leader in your field, all the while helping Pinners make their lives better in the positive corner of the internet.

The IT Operations team at Pinterest solves problems in innovative and creative ways, and this role is an opportunity to have a big impact. You’ll join a team whose mission is to provide joy through frictionless support that is globally consistent. As an IT Operations Lead technician, you will be responsible for handling escalations, training our Helpdesk technicians and implementing changes to our service through strategically focused projects.

What you’ll do:

  • Escalation point for the IT Ops helpdesk
  • Training on tools and coaching on customer service  
  • Brainstorm, create and modify new and current IT ops Helpdesk processes
  • Execute on projects that improve the Helpdesk experience for our end users

What we’re looking for:

  • Motivated team player capable of working independently when necessary
  • Project focused thinker, who is able to think on a high level and work with team members to comprehend multi-faceted projects
  • Strong technical background in Macintosh computer troubleshooting
  • Strong customer service skills, including VIP support
  • Ability to multitask and work well under pressure

More about contract roles at Pinterest: 

  • This is a temporary contract position at Pinterest. As such, the contractor who fills this role will be employed either by our staffing partner (PRO Unlimited) and not an employee of Pinterest. 
  • All interviews will be scheduled and/or conducted by the Pinterest assignment manager. When a finalist has been selected, PRO Unlimited or the agency supplier partner will extend the offer and provide assignment details including duration, benefits options and onboarding details.

We’re growing rapidly throughout Latin America and Mexico! Check out our open positions and learn more about Pinterest’s exciting opportunities in these regions.

It all starts here.
Meet the people behind the product.

Brittany M
Mar Camps

“Five years. Four cities. Three countries. Too many incredible teams, clients, memories and personal growth moments to count. One mission that’s never been more important – to bring everyone the inspiration to create a life they love.”

—Brittany Mohr,
North America Segment Lead

“Joining Pinterest without leaving my kitchen has been a peculiar and incredible ride. With all the tools in place for success as a new Pinployee, I was able to hit the ground sprinting, even in this new, fully remote world. Pinterest has a start up feel – a lot has yet to be defined, nothing is set in stone, and you can be a key part of shaping future strategies, structures and even product features that will truly impact the company’s growth. I feel comfortable bringing my whole self to work, and can learn and develop with a diverse and talented team/community.”

—Mar Camps,
Partner Manager

Monica Climaco

“One of my favorite things about life at Pinterest is how discovery and exploration are honored, respected, and celebrated. Much like the experience a Pinner might have using the app, I get the chance to appreciate and live out the processes of asking questions, seeking new ways of doing things, trying something out, which then leads me to something else, and another, and another… all in the spirit and with the purpose of bringing people inspiration to create a life they love!”

—Monica Climaco,
Recruiting Coordinator Lead

Ashley Guzman, Technical Recruiter

“In Recruiting, our product is people – the talent that will be making decisions and writing the many lines of code behind the inspiring experience that Pinners see daily. I love helping connect a candidate to a role where they can use their unique set of experiences, passion, and background to help Pinners create a life they love. I’m especially inspired every day by the opportunity to not only change a candidate’s career, but change their life by placing them in their dream job. I believe that happy candidates lead to happy Pinployees which leads to happy Pinners.”

—Ashley Guzman,
Technical Recruiter