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Sr. Client Account Manager, Enterprise Retail, UK/I Market

  • London, UK
  • Sales
  • Regular
We're Hiring 1X1

Description

About Pinterest:

Millions of people across the world come to Pinterest to find new ideas every day. It’s where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life they love. In your role, you’ll be challenged to take on work that upholds this mission and pushes Pinterest forward. You’ll grow as a person and leader in your field, all the while helping Pinners make their lives better in the positive corner of the internet.

Creating a life you love also means finding a career that celebrates the unique perspectives and experiences that you bring. As you read through the expectations of the position, consider how your skills and experiences may complement the responsibilities of the role. We encourage you to think through your relevant and transferable skills from prior experiences.

Our new progressive work model is called PinFlex, a term that’s uniquely Pinterest to describe our flexible approach to living and working. Visit our PinFlex landing page to learn more.

Great brands love working with great people! As Senior Client Account Manager you own a portfolio of some of the largest Enterprise Retail clients in the UK. You will be a Performance expert who will provide strategic direction to drive growth for your clients on Pinterest, helping them realize the huge opportunity available to expand their business using Pinterest as a Performance & inspiration platform. You will be part of a team culture that values collaboration, innovation and achieving great results. If this sounds like fun, we’d love to hear from you!

What you’ll do:

  • Build and nurture relationships with our Partners, proactively reaching out to partners regarding campaign performance, optimizations, updates, and opportunities.
  • Ensure that our partners objectives and requirements are met by liaising between them and our internal teams ( Measurement & Insights, Product Marketing, Creative Strategy, etc)
  • Gain a deep understanding of our partners’ business goals and turn data into compelling stories and actionable insights to help them succeed
  • Specifically own the “how” conversation with advertisers to advise on media strategies across targeting, bidding models, creative, measurement, etc.
  • Become an expert at Pinterest campaign best practices, enabling yourself to be the resource for performance related opportunities. Ensure that campaign setup is optimal. Interpret and communicate campaign results so that the customer sees impact. Evaluate if a digital media campaign is successful and how to troubleshoot. Understand how to drive results, optimize campaigns and deliver performance updates to partners. Ensure the performance metrics that were agreed upon are being met, and take action to course correct.
  • Actively engaging in client meetings to understand their key objectives and challenges. Presenting and explaining complex solutions in a clear and concise manner to help partners achieve their objectives. Handle resistance, complaints, or objections from partners professionally and patiently. Cross sell and upsell opportunities that contribute to the team’s ability to exceed revenue targets.
  • Understand complex processes and products, distilling them down into a digestible format for our partners’, Provide partners with guidance and expertise on product, service best practices and features. Be highly knowledgeable about all relevant Pinterest ad product features and capable of clearly explaining their benefits to a customer. Maintain up-to-date education and fluency on evolving product roadmap and iterations. Efficiently interfaces with appropriate cross-functional teams to answer product-related questions or challenges when needed.
  • Pitch new performance products and campaign best practices at scale

What we’re looking for:

  • Digital advertising sales experience, managing high value relationships, driving strategic learning agendas and owning client communication
  • Track record of compelling data-backed storytelling and recommendations
  • Expert in managing forecasts and achieving goals
  • Strong communication skills in person, on the phone, and through email
  • A team player who’s able to work in a fast-paced environment with technical and non-technical teams
  • Expertise in digital advertising and media sales including campaign optimization, analytical problem solving, and product/platform knowledge
  • Technical foundation with relevant experience in Search/Shopping/Display/Social advertising technologies

This position is not eligible for relocation assistance.

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Our Commitment to Diversity:

Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic under federal, state, or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require an accommodation during the job application process, please notify accessibility@pinterest.com for support.

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